.................17 九、引以为鉴法.....................................................................................................................18 领会首长意图的艺术.....................................................................................................................19 一、领会意图的实质.............................................................................................................19 二、首长交代意图的方式.....................................................................................................20 三、领会意图的要诀.............................................................................................................21 维护首长尊严的艺术.....................................................................................................................24 一、不在象征首长职务身份的小事上疏忽大意.................................................................24 二、不轻易呼叫首长的姓氏或姓名.....................................................................................25 三、不随便用手指点或拍打首长.........................................................................................26 四、不当众纠正首长的缺点和毛病.....................................................................................26 探究首长情绪的艺术.....................................................................................................................28 一、了解首长复杂多变的情绪.............................................................................................28 二、舒展首长愉快高兴的情绪.............................................................................................29 三、体谅首长烦躁愤怒的情绪.............................................................................................29 四、解脱首长苦恼沉闷的情绪.............................................................................................30 五、维护首长冷静理智的情绪.............................................................................................31 否定首长错误意见的艺术.............................................................................................................33 一、否定首长错误意见的原则.............................................................................................33 二、否定首长错误意见的方法.............................................................................................34 三、否定首长错误意见的时机.............................................................................................36 四、否定首长错误意见的条件.............................................................................................37 五、否定首长错误意见应注意的问题.................................................................................38 向首长传递假话的艺术.................................................................................................................39 一、什么是“假”.................................................................................................................39 二、假话存在的必然性.........................................................................................................41 三、传递假话的方式.............................................................................................................42 4

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